topic Re: Wrong number in Get Support

Wrong number

Agent007 — Thu, 02 Jan 2025 04:57:10 GMT

What if I ported wrong number and cannot log into my account as the 6 digits number goes to that wrong number? However I was charged for the subscription. How can I cancel now the subscription if I cannot my account?.

Re: Wrong number

BKNS27 — Thu, 02 Jan 2025 01:50:28 GMT

@Agent007

The owner of the wrong number must do the following:

- Reply to the text from the old carrier confirming with YES they are porting their number.

- They must reply to the text within the 90 minute window.

- The carrier of the SIM card must be the same as yours.

All 3 must be done to complete the porting…this will be slim.

Check you if the charges are Pending and not Posted.

Contact a CS_Agent to help cancel or to fix your mistake.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Wrong number

Agent007 — Thu, 09 Jan 2025 12:36:20 GMT

Thank you for sharing. It was very helpful. I contacted CS agent and they helped me to cancel account, however I was charged and currently waiting for the refund which should be done in 14 days.