topic Re: Why do I see SOS in Get Support

Why do I see SOS

Jackb2017 — Thu, 09 Jan 2025 02:43:26 GMT

I just switched to public mobile. For my network, It says P is SOS and T public mobile. What is the difference between Preferred and Travel? I tried resetting my network settings but that didn’t work. I can’t make calls unless I change them to T but I’m worried I won’t be getting calls.

Re: Why do I see SOS

hairbag1 — Thu, 09 Jan 2025 02:46:33 GMT

@Jackb2017

when you activated your new account with Public Mobile, did you opt to port your previous number in to your account ? You could try a network reset...but you'll have to remember passwords as they'll be erased until you redo them after reset.

Re: Why do I see SOS

Jackb2017 — Thu, 09 Jan 2025 02:59:05 GMT

Yes I did port over my number. The network reset didn’t work.

Re: Why do I see SOS

hairbag1 — Thu, 09 Jan 2025 03:03:42 GMT

@Jackb2017

click on the orange bubble on bottom right side of page to start process of Customer Support help. Give them your acct #, ph #, name on acct and PM pin #.

If you're unsuccessful using the chatbot, use this link instead...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Why do I see SOS

Jackb2017 — Thu, 09 Jan 2025 03:12:19 GMT

Thanks I’ll try the link. Haven’t gotten anywhere with the chat.