topic Re: Changing address - won't work in Get Support

Changing address - won't work

hopalong1 — Thu, 09 Jan 2025 02:18:26 GMT

Hi,

I am trying to update my address so my auto credit card payments go through.

The website keeps telling me to enter a valid address.

Is there a specific format they want it entered in? I know how to get to the page to change it, the site won't let me.

Thanks,

Re: Changing address - won't work

hTideGnow — Thu, 09 Jan 2025 01:46:26 GMT

hi @hopalong1

after you joined, the address is not that important. Even for payment, as long as the postal code matches the one on your credit card, it will be ok

but if you want to properly update the address, then ask support agent to help

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Changing address - won't work

cellphoneuser1 — Thu, 09 Jan 2025 01:46:32 GMT

@hopalong1 wrote:
Hi,
I am trying to update my address so my auto credit card payments go through.
The website keeps telling me to enter a valid address.
Is there a specific format they want it entered in? I know how to get to the page to change it, the site won't let me.
Thanks,

No address is needed for credit card payment. Only the postal code part of the address is needed.

Re: Changing address - won't work

hopalong1 — Thu, 09 Jan 2025 01:48:48 GMT

Thank you. The postal code will not match the CC. I will contact CS agent. Thank you

Re: Changing address - won't work

cellphoneuser1 — Thu, 09 Jan 2025 01:55:44 GMT

@hopalong1 wrote:
Thank you. The postal code will not match the CC. I will contact CS agent. Thank you

Did you move recently? The address where you're living now doesn't matter. Type in the postal code that you bank has for the credit card update.

Re: Changing address - won't work

hopalong1 — Thu, 09 Jan 2025 02:02:21 GMT

Thank you!