topic Re: Add on data purchased not applied to my account in Get Support

Add on data purchased not applied to my account

Cate1 — Wed, 08 Jan 2025 23:12:29 GMT

I have purchased 3 GB of data and it tells me I am out of, it’s not possible , last time same thing? Do I need a new provider

Re: Add on data purchased not applied to my account

hairbag1 — Wed, 08 Jan 2025 23:16:16 GMT

@Cate1

added...3GB's data for use in USA ? Make sure you have Roaming Data enabled.

Re: Add on data purchased not applied to my account

hTideGnow — Wed, 08 Jan 2025 23:14:38 GMT

HI @Cate1

when did you buy the 3GB data? are you aware that data has a expiration of 30 days? if the last purchase was over 30 days ago, then it likely got expired and hence got dropped off from My Account

Re: Add on data purchased not applied to my account

hairbag1 — Wed, 08 Jan 2025 23:19:06 GMT

@hTideGnow wrote:
HI @Cate1
when did you buy the 3GB data? are you aware that data has a expiration of 30 days? if the last purchase was over 30 days ago, then it likely got expired and hence got dropped off from My Account

Only 3GB data I can see is 15 Day US Roaming add-on.

Re: Add on data purchased not applied to my account

Cate1 — Wed, 08 Jan 2025 23:47:27 GMT

I bought 2 GB on 15 Dec. I bought 3 GB January 7 , last night and have been told I used 100 % of my data. Simply not possible. IAM not very tech and have trouble with operating my phone but I know I have spent way too much money and not getting what I paid for. All help will be greatly appreciated

Re: Add on data purchased not applied to my account

Cate1 — Wed, 08 Jan 2025 23:50:24 GMT

I bought 3 last night 7 January and 2 on 16 Dec,

Re: Add on data purchased not applied to my account

Cate1 — Wed, 08 Jan 2025 23:52:06 GMT

Did I buy the wrong thing

Re: Add on data purchased not applied to my account

hairbag1 — Wed, 08 Jan 2025 23:58:09 GMT

@Cate1 wrote:
Did I buy the wrong thing

Could very well be...use your cellphone to log in on the PM app, click on Usage Breakdown, then look under Add-ons to see what you bought. If you bought the 3GB / 15 Day US Roaming add-on...that's the wrong one to use in Canada. Message Customer Support and ask to have the purchase amended to the Canada Data add-on. Click the orange bubble on lower right side of page to start the process.

Re: Add on data purchased not applied to my account

Cate1 — Thu, 09 Jan 2025 00:05:22 GMT

where is usage break down

Re: Add on data purchased not applied to my account

hairbag1 — Thu, 09 Jan 2025 00:07:58 GMT

@Cate1

use the app on your mobile device. Soon as you log in you'll see Usage Breakdown > you'll see Add-ons...your purchase will be noted there.