topic Voicemail not working? in Get Support

Voicemail not working?

GOPDOG — Wed, 08 Jan 2025 22:38:10 GMT

Out of the blue voicemail stopped working very weird.

IPhone 14
Can access voicemail settings etc
VM doesn't pick up when a caller calls.
Just rings and Rings and eventually disconnects.
Not sure why this happened or how to make it work. Any help or advice?

Thanks in advance.

Re: Voicemail not working?

eddieO — Wed, 08 Jan 2025 22:45:34 GMT

@GOPDOG very odd, I just tried calling my own number and the voicemail picked up. Are you able to try again, if it's still not picking up try reaching out to a support agent, maybe something on their end?

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Voicemail not working?

GOPDOG — Wed, 08 Jan 2025 23:21:55 GMT

@eddieO thanks. Will do.

Re: Voicemail not working?

GOPDOG — Fri, 17 Jan 2025 16:11:03 GMT

Update. This was eventually resolved. It was on the back end with PM. Had to speak to a tech to get resolved. But all fixed now. 👍

Re: Voicemail not working?

slusagm — Fri, 17 Jan 2025 16:13:11 GMT

since @eddieO helped you , you should pick his as the solution instead of your own one