topic Retrieve an account with a phone number. in Get Support

Retrieve an account with a phone number.

Shadowfax_1 — Wed, 08 Jan 2025 17:41:14 GMT

Hello, My mum passed away this Christmas and I would like to cancel her phone plan. Unfortunately, I have deleted her logic and password details. I have her phone number how do I retrieve her account

Re: Retrieve an account with a phone number.

Terryscell — Wed, 08 Jan 2025 17:47:33 GMT

Sorry for your loss; that's a big hit.

If all else fails, stop the payment method. The plan will become inactive, and eventually be cancelled.

Re: Retrieve an account with a phone number.

TheSterlinger — Wed, 08 Jan 2025 17:53:51 GMT

@Shadowfax_1 hi, my condolences to you 🙏.

Click on the link below and complete the details and explain to Public Mobile to cancel the account. Keep watching the community inbox for their reply. They usually repond anywhere from 30 minutes to 2 hours.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Retrieve an account with a phone number.

Shadowfax_1 — Wed, 08 Jan 2025 18:07:30 GMT

Thanks Terry. Unfortunately, I cannot stop payment if I cannot login the account.

Re: Retrieve an account with a phone number.

Shadowfax_1 — Wed, 08 Jan 2025 18:07:57 GMT

Thanks. I will try the link. Much appreciated.

Re: Retrieve an account with a phone number.

Terryscell — Wed, 08 Jan 2025 18:11:48 GMT

Likely the payment method was a credit card, and it would show on statements. Stop this pre-authorized payment.

(It's likely that the credit card is cancelled on death anyway.)

Re: Retrieve an account with a phone number.

Shadowfax_1 — Wed, 08 Jan 2025 19:13:27 GMT

Thanks Terry. I have been in communication with customer service and hopefully it should be resolved soon. Many thanks for your help.