topic Re: Switch from esim to physical Sim in Get Support

Switch from esim to physical Sim

DoroC — Wed, 08 Jan 2025 22:00:22 GMT

Hi! I subscriped to a plan with esim only to find out in the App that my phone does not support eSims. I bought a physical Sim card but have no clue how to change the plan and activate that card.

Re: Switch from esim to physical Sim

eddieO — Wed, 08 Jan 2025 17:09:46 GMT

@DoroC first step is you need to have the Public Mobile app installed on your phone to complete the activation which should set up your SIM

From the app, go to the "Account" tab, then select "Change Your SIM card"

Re: Switch from esim to physical Sim

DoroC — Wed, 08 Jan 2025 17:19:04 GMT

Well I am not sure... I log into the App and it asked me to activate subscription but I can not do that - because I opted for the eSim. I don't see an Account option

Re: Switch from esim to physical Sim

SourDude1234 — Wed, 08 Jan 2025 19:13:12 GMT

Hi,

When you log-in to the app, does it display an option to go back?