topic Re: keep getting Forbidden AI in Get Support

keep getting Forbidden AI

ava06 — Wed, 08 Jan 2025 03:43:28 GMT

I need to update my payment method but I can not get into my account to do so, every time I try I get forbidden A1.

There is no way to access my account even after clearing my history, broswer, resetting my phone.... I have tried all of the things. Please help!

Re: keep getting Forbidden AI

hTideGnow — Wed, 08 Jan 2025 03:00:21 GMT

hi @ava06

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: keep getting Forbidden AI

ava06 — Wed, 08 Jan 2025 03:01:23 GMT

WE have tried all of that nothing works

Re: keep getting Forbidden AI

ava06 — Wed, 08 Jan 2025 15:10:05 GMT

Hi do you have an update on this, I still can't access my account to update billing.

Re: keep getting Forbidden AI

hTideGnow — Wed, 08 Jan 2025 15:27:30 GMT

hi @ava06

if you tried the workarounds, then the only way is to ask PM support to help. Please message them using private message as I said above