topic Re: Error Creating a Support Ticket in Get Support

Error Creating a Support Ticket

Ramune — Wed, 08 Jan 2025 14:58:52 GMT

Hello,

It seems the create a support ticket is not working as i have tried multiple options and it comes back with an error. Im trying to get some help with my account in the terms of MFA. My phone died last week, and I had to setup a replacement. I purchased a new sim and its activated, calls/texts are fine, just MFA from my bank not working.

Ramune

Re: Error Creating a Support Ticket

eddieO — Wed, 08 Jan 2025 15:05:17 GMT

@Ramune the link below should work for creating a ticket as many including myself have used it, even as recently as last week.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)