topic Re: Data plan won't work in Alaska in Get Support

Data plan won't work in Alaska

Gameboy69err — Tue, 07 Jan 2025 23:50:37 GMT

I am a candian soldier currently in fairbanks Alaska, specifically ft wainwright, and am unable to receive calls or use data. I had recently upgraded my plan to use data and take calls and it is not working. I've had to use other people's phones to post this. I would like a full refund and go back on my own plan if there simply is no real service in Alaska, since it was not specified when I purchased the plan. I would like to be able to contact family and friends in my month long deployment here

Re: Data plan won't work in Alaska

hairbag1 — Tue, 07 Jan 2025 23:57:35 GMT

@Gameboy69err

in the settings...make sure Roaming Data is enabled. Unless your phone is volte enabled, calling not work in USA.

to inquire about refund, click the orange bubble, lower right side of page to start the process. Give them account info like ph #, name on account etc...If that doesn't work, use this link..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data plan won't work in Alaska

TheSterlinger — Wed, 08 Jan 2025 00:06:53 GMT

@Gameboy69err we do appreciate your service 🙏

what type of phone do you have? You have roaming on?

Going back to old plan could be a challenge. You would have to sign into your account to see if it's available and then select the option to Change on Renewal. They do have a no refund policy.

Re: Data plan won't work in Alaska

Gameboy69err — Wed, 08 Jan 2025 00:07:44 GMT

Galaxy A05

And yes I have roaming on

Re: Data plan won't work in Alaska

TheSterlinger — Wed, 08 Jan 2025 00:26:08 GMT

@Gameboy69err check the phone settings and make sure to turn off automatic and choose manual connections. Should be Connections, Mobile Networks. Do you see AT&T or T-Mobile choose one.

Re: Data plan won't work in Alaska

Gameboy69err — Wed, 08 Jan 2025 00:28:49 GMT

Did this, did not work

Re: Data plan won't work in Alaska

TheSterlinger — Wed, 08 Jan 2025 00:39:42 GMT

After doing that did you restart? If it still doesn't work, check if your phone is on the white-list here https://www.publicmobile.ca/en/on/get-help/articles/volte If it is, and it's still not working m then please reach out to PM directly. Maybe your account needs to refresh.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data plan won't work in Alaska

Gameboy69err — Wed, 08 Jan 2025 02:45:15 GMT

My phone the galaxy A05 is not on the list. What does this mean for me?

Re: Data plan won't work in Alaska

TheSterlinger — Wed, 08 Jan 2025 03:25:24 GMT

If it's not on the list it could potentially mean that it won't work outside of Canada for voice calls based on PM. Data should work. When you were in Canada did you have any issues with data? And you confirmed in your plan it was changed to the Canada-US? Check the APN settings. Open your phone’s settings and tap:

Access Point Names,

New APN settings

Verify the following field match

APN: sp.mb.com

MMSC proxy: mmscproxy.mobility.ca

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS port: 8799

MCC: 302

MNC: 220

Re: Data plan won't work in Alaska

hTideGnow — Wed, 08 Jan 2025 03:26:21 GMT

hi @Gameboy69err

Galaxy A05 is not on the list and hence cannot make calls.

However, your data has nothing to do with VoLTE or not. So, your phone can connect to AT&T there and use data on 4G/LTE. Since Alaska does not have T-Mobile, so, you have to connect to AT&T. Try changing the network to 4G or LTE, then manually connect to AT&T. And which city you are at? Most major Alaska city should have AT&T coverage

Re: Data plan won't work in Alaska

Gameboy69err — Wed, 08 Jan 2025 17:10:50 GMT

it's as instructed didn't have to change anything

Re: Data plan won't work in Alaska

Gameboy69err — Wed, 08 Jan 2025 17:11:45 GMT

my network does not have 4g for some reason

Re: Data plan won't work in Alaska

Gameboy69err — Wed, 08 Jan 2025 17:19:38 GMT

When I try to connect to AT&E it does not connect.

Re: Data plan won't work in Alaska

TheSterlinger — Thu, 09 Jan 2025 02:50:44 GMT

@Gameboy69err
Try and see if Verizon works, try restart phone and see if that helps.

LTE and 4g are the same thing. Can you remove the auto connect and connect manually to AT&T.

Always reboot when you make any changes.

If you sent the ticket to CS_agent then you can check for a response here.
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

For more troubleshooting tips
https://www.publicmobile.ca/en/qc/get-help/articles/us-roaming-troubleshooting