topic Re: How to have conversation with CS? in Get Support

Billing Issue

Kim_t — Sat, 28 Dec 2024 14:54:38 GMT

Hi, I have a billing issue where I used a promo code for $30 off when I signed up and have only received $10 thus far.

Re: Billing Issue

kb_mv — Sat, 28 Dec 2024 14:57:56 GMT

@Kim_t That's something you will need to take up with Customer Service. Open a ticket using the chat bubble or send them a message at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Billing Issue

ORNGNBLK — Sat, 28 Dec 2024 15:03:21 GMT

@Kim_t I believe I saw this promo and it was $10 off for every 30 days, for 3 months (90 days)

If you refer back to the promos fine print it may confirm that. If not, reach out to CS as suggested by @kb_mv Hope this helps

Re: Billing Issue

hTideGnow — Sat, 28 Dec 2024 15:14:52 GMT

hi @Kim_t where you got that $30 code? if that is a friend referral code, it only $10 , not $30

Re: Billing Issue

Kim_t — Sun, 29 Dec 2024 01:13:37 GMT

Yes it was this one! I signed up in October ... So that's why I was wondering if I was missing something

Re: Billing Issue

Kim_t — Sun, 29 Dec 2024 01:13:59 GMT

Okay got it, wasn't sure how to contact CS

How to have conversation with CS?

Kim_t — Wed, 08 Jan 2025 01:21:59 GMT

Hey everyone,

So, previously I posted about using a promo code for $30 off and missing the remaining $20 and the community was helpful to let me know how to contact CS regarding billing issue. But, now I'm wondering if I'm contacting them correctly, as I got a message in my inbox and then I haven't heard back from them in a week after responding to the message to let them know the code I used was "xxxxxxxxxxxxx". Not sure how to further escalate this billing issue.

Thanks!

Re: How to have conversation with CS?

abtest — Tue, 07 Jan 2025 23:04:58 GMT

Did you try sending another reply to their original message - asking what the status is?

Re: How to have conversation with CS?

Chalupa_Batman — Tue, 07 Jan 2025 23:10:35 GMT

Hello @Kim_t

I would click on that message and reply with the words FOLLOW UP. If you don't hear anything again within a week, reply again and ask it be escalated to a supervisor. Here's the problem you may now face. Because you haven't heard back from them in a week, that means since the two day window has closed, there is a very good chance they've closed your request for help and may be forced to start this conversation all over again. Just be fair warned.

Re: How to have conversation with CS?

BKNS27 — Tue, 07 Jan 2025 23:16:18 GMT

@Kim_t

I am surprised got a promo code. I never see any advertised by PM. But you got a $10 credit for using a referral code.

Also note that it is against PM rules for posting a referral code on this Community so click on V in circle (top right) and edit out.