topic Re: Not receiving OTP on email in Get Support

Not receiving OTP on email

Manikdh — Wed, 08 Jan 2025 00:07:30 GMT

I forgot my password to my account and im trying to reset the password but im not receiving the email with the OTP. I dont have access to the phone number so cant get the OTP on my phone either. Please help…. @CS_Agent

Re: Not receiving OTP on email

HALIMACS — Wed, 08 Jan 2025 00:09:36 GMT

@Manikdh

Ensure you're using the correct e-mail address and check the SPAM or JUNK folders for the e-mail.

If still not getting it, reach out to customer support.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system by clicking here , then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Not receiving OTP on email

Manikdh — Wed, 08 Jan 2025 00:13:36 GMT

Email is correct as all the other communication from public mobile is on it. If i want to cancel my subscription how should i do it with not having access to my account ?

Re: Not receiving OTP on email

computergeek541 — Wed, 08 Jan 2025 00:33:43 GMT