topic phone Number Transfer in Get Support

phone Number Transfer

Luke19 — Wed, 08 Jan 2025 01:30:01 GMT

I had my personal phone number on my public mobile account as an e-sim. I also had a business number through Bell that I wanted to transfer to my Public Mobile account so that I could have both my numbers on a Public Mobile account.
Unknowingly, today, when I transferred my Bell number to Public Mobile, this number replaced my existing phone number that I did not want to do, and now I am unable to find and use my original personal phone number.

Would this action be able to be undone and reversed so that I can get my original number back?

Re: phone Number Transfer

hTideGnow — Tue, 07 Jan 2025 21:13:09 GMT

hi @Luke19

the reason is that PM does not have family account or combined account. Each line needs a new email address to create a new account

you need PM support to help to sort out this situation.

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: phone Number Transfer

BKNS27 — Tue, 07 Jan 2025 21:13:59 GMT

@Luke19

Only a CS_Agent can help you and straighten it out for you. You can pm them or Submit a Ticket on Chatbot.

You will need a second email for the second account. Only 1 account/1 email address.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: phone Number Transfer

steven54323 — Tue, 07 Jan 2025 21:13:36 GMT

The action cannot be undone. You can try to contact support and see if it is possible to reactivate a line with your old number. Don't get your hopes up though.

Re: phone Number Transfer

hTideGnow — Tue, 07 Jan 2025 21:15:54 GMT

hi @steven54323 don't scare OP, support can help to fix it. It is common problem as people not realize that they need new account for the 2nd line, but this is fixable issue, can undone