topic Re: unable to complete activation in Get Support

unable to complete activation

LeanneG — Wed, 08 Jan 2025 01:26:36 GMT

Hi,

Signed up, got a sim, downloaded the app and tried to activate. I get to a point where it asks for a confirmation code sent to my new number in order to proceed but no text comes in. Please help!

Re: unable to complete activation

hTideGnow — Tue, 07 Jan 2025 20:11:15 GMT

hi @LeanneG

if you requested porting, the 2FA code would have sent to your old carrier sim card. Check there

if you still cannot get the code, ask PM support agent. You can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: unable to complete activation

LeanneG — Tue, 07 Jan 2025 20:12:43 GMT

Wow - thanks for the quick reply. No, I'm not even porting yet. Just trying to use a new Public assigned number.

Re: unable to complete activation

BKNS27 — Tue, 07 Jan 2025 21:27:16 GMT

@LeanneG

Just reboot your phone by powering off then back on and see if you get the 2FA code or you have the option to send the 2FA code to your registered email.