topic Buffering while watching videos in Get Support

Buffering while watching videos

Beatty — Wed, 08 Jan 2025 01:29:19 GMT

My phone is always buffering on Facebook videos when I’m on public mobile but not when I switch to wifi. Does anyone know why this is happening. It did not do this when I switched to Public Mobile 2 months ago.

Re: Buffering while watching videos

will13am — Tue, 07 Jan 2025 19:11:31 GMT

@Beatty , how is the signal strength in your locale? Install a speed test app and check download speeds.

Re: Buffering while watching videos

Beatty — Tue, 07 Jan 2025 19:15:32 GMT

Download speed is 87mbps was 110 this morning.

Re: Buffering while watching videos

Phil_Adelphus — Tue, 07 Jan 2025 19:18:42 GMT

@Beatty Do you have a data/battery saver setting on?

Re: Buffering while watching videos

hTideGnow — Tue, 07 Jan 2025 19:19:38 GMT

hi @Beatty

87Mbps vs 110 won't make much different, it won't jump from good to buffer, Especially that Facebook videos are not huge video file. it could be a problem on FB side

but if you can also reboot the phone, clear app cache if Android

Re: Buffering while watching videos

BKNS27 — Tue, 07 Jan 2025 21:30:13 GMT

@Beatty

Do you have a VPN on your phone? If you do, just disable it and see if that helps.

I have this issue when I have the VPN enable.