topic Re: Text attachments in Get Support

Text attachments

RobDM — Tue, 07 Jan 2025 18:51:38 GMT

I have an iPhone 14 Pro and can’t send text with attachments to non iPhones. I can send a regular text but cannot send a text with an attachment.

Re: Text attachments

slusagm — Tue, 07 Jan 2025 18:52:42 GMT

you have enabled iMessage? and you are sending to iPhone users or Androids?

Re: Text attachments

hTideGnow — Tue, 07 Jan 2025 18:54:13 GMT

hi @RobDM

make sure you have the latest iOS and Carrier profile

try reboot the phone

and go to settings and enable both iMessage and Text Message (Settings-> Apps-> Message)

try Reset network settings on your phone

Re: Text attachments

RobDM — Tue, 07 Jan 2025 19:02:56 GMT

Yes. I can send attachments with iMessage but not with MMS. Error message says to enable MMS but I already have it enabled.

Re: Text attachments

will13am — Tue, 07 Jan 2025 19:08:22 GMT

@RobDM wrote:
Yes. I can send attachments with iMessage but not with MMS. Error message says to enable MMS but I already have it enabled.

@RobDM , install the latest iOS 18.2.1 and enable RCS protocol for texting. With that you should be able to send attachments to anyone else who is also running the RCS protocol regardless whether they are android or iOS users.

Re: Text attachments

BKNS27 — Tue, 07 Jan 2025 21:34:26 GMT

@RobDM

Just do a hard restart. Push volume up then volume down and hold the power button and wait for the Apple logo then let go the power button.