topic Re: no data in Get Support

no data

Tianqiao — Wed, 08 Jan 2025 01:40:56 GMT

Hi I am at my work. but I dont want to use work wifi. I turned off wifi, turn on data. but there is data sign on my phone, seems no data even I turn on data.

Re: no data

slusagm — Tue, 07 Jan 2025 15:46:19 GMT

does data work elsewhere? did it ever work when you are at work?

Re: no data

Phil_Adelphus — Tue, 07 Jan 2025 15:49:28 GMT

@Tianqiao What phone do you have and what plan? Are you a new or existing customer?

Re: no data

hTideGnow — Tue, 07 Jan 2025 15:49:55 GMT

Hi @Tianqiao

does voice work?

make sure you don't have a data limit set on your phone. you could have reach the limit you set and hence data stopped working

or change the network mode to different one, 3G, 4G or 5G and check if data work

of course, did you check your account? login My Account using Incognito/private/secret mode on the browser to check if you already used up the data for this cycle.

Re: no data

Tianqiao — Tue, 07 Jan 2025 16:02:55 GMT

I am a new customer and my phone is galaxyS24.my plan is 4G speed and 6Gplan. I set the data usage at auto. and just start using. no limit

Re: no data

hTideGnow — Tue, 07 Jan 2025 16:06:05 GMT

hi @Tianqiao

is that just your work place you cannot get data and data work fine elsewhere?

it is not unusual there are some dead spots. did you try the different network mode as I suggested earlier? you have a 4G plan but you can use 5G network as well, just the speed will still be capped at 100Mbps. Also, try using the phone closer to the windows or entrance to see if you can use data that way

Re: no data

Phil_Adelphus — Tue, 07 Jan 2025 16:07:12 GMT

@Tianqiao Can you check that your phone's APN settings match those on this help page

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone