topic Re: Unauthorized Payment of $39.55 in Get Support

Unauthorized Payment

Roseanne10 — Tue, 07 Jan 2025 15:59:36 GMT

Hello

I recently noticed a charge of $39.55 from Public Mobile on my TD account, but I do not use Public Mobile services nor have I authorized this transaction.

Could you please investigate this matter and let me know why this charge occurred? If it was made in error, I request an immediate refund.

Please let me know if you require additional information to resolve this issue.

Re: Unauthorized Payment

hTideGnow — Tue, 07 Jan 2025 15:58:27 GMT

@Roseanne10 wrote:
I recently noticed a charge of $39.55 from Public Mobile on my TD account, but I do not use Public Mobile services nor have I authorized this transaction.
Could you please investigate this matter and let me know why this charge occurred? If it was made in error, I request an immediate refund.
Please let me know if you require additional information to resolve this issue.

hi @Roseanne10

maybe your family used your card? or your card got compromised?

ask support agent to check

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unauthorized Payment of $39.55

Phil_Adelphus — Tue, 07 Jan 2025 15:46:48 GMT

@Roseanne10 You can contact Public Mobile customer service using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right of this page, or tap your avatar to access Messages if you don't see an envelope.

In the meantime, also tap the v in a circle top right in your post to edit out your name and email address as this is not a private forum and can be read by scammers/spammers etc.

Re: Unauthorized Payment of $39.55

slusagm — Tue, 07 Jan 2025 15:47:23 GMT

do you have service with Telus or Koodo ? sometimes, they use their different companies to charge on the credit card.

but if you have no service with Telus , Koodo and PM, then just talk to your credit card and reverse the charge

Re: Unauthorized Payment of $39.55

slusagm — Tue, 07 Jan 2025 15:54:08 GMT

go back to your original post, click the down arrow with the circle on the top right, the select Edit Message