topic Re: New subscriber, can’t make calls in Get Support

New subscriber, can’t make calls

Bmax14 — Tue, 07 Jan 2025 15:26:29 GMT

I switched over from Bell 2 days ago. I went through the porting process, and kept my old number. I got call to confirm and everything seemed fine yesterday. But I cannot make outgoing calls. I can text and data works fine but no outgoing calls will connect.

The public mobile logo is showing up in top left corner.

Does anyone have any ideas on the problem?

Re: New subscriber, can’t make calls

slusagm — Tue, 07 Jan 2025 15:29:04 GMT

what phone do you have? can you Reboot or test the card on another phone

or check with PM. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New subscriber, can’t make calls

hTideGnow — Tue, 07 Jan 2025 15:29:07 GMT

hi @Bmax14

do you see the sim card able to connect to PM network? data works?

Try reboot phone and reset all networks. But if same, ask PM support to check.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New subscriber, can’t make calls

Bmax14 — Tue, 07 Jan 2025 15:35:49 GMT

I have an iPhone SE and eSIM so can’t check on another phone. I have sent a PM thanks

Re: New subscriber, can’t make calls

hTideGnow — Tue, 07 Jan 2025 15:38:28 GMT

hi @Bmax14

with an iPhone, make sure you removed the old carrier sim card, or if esim, disable the old carrier sim card by turning off "Turn off this line".

then reboot the phone

after phone is rebooted, go back and make sure the Public Mobile esim is set as Primary and also enable Turn on this line. Then you can Reset Network Settings and test calling and test mobile data and see if both work

Re: New subscriber, can’t make calls

Bmax14 — Tue, 07 Jan 2025 15:40:13 GMT

Thanks.

I have an iPhone - on the Sims is shows my numbers but doesn’t specify if it’s public mobile or not. As noted, up in the top left on network providers it says public through (and not bell as it did). I think eSIM process went through.

Re: New subscriber, can’t make calls

Bmax14 — Tue, 07 Jan 2025 16:17:11 GMT

Thank-you. That was the problem- much appreciated. DM support also came through quickly with same response.