topic Re: Adding payment from a US credit card in Get Support

Adding payment from a US credit card

Pat4456 — Tue, 07 Jan 2025 14:41:46 GMT

The PM form for payment only asks for a Postal code not a Zip code. It states that US credit cards are accepted . I cannot input my info n now my acct of over 3 yrs is suspended!!!( After several attempts)

Re: Adding payment from a US credit card

kb_mv — Tue, 07 Jan 2025 14:45:35 GMT

@Pat4456 I have a US credit card but it is linked to my Canadian Address. What address is on yours? You can contact customer service for help on this, they should be able to do something for you. Use chat bubble or send message to: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Adding payment from a US credit card

hTideGnow — Tue, 07 Jan 2025 14:46:44 GMT

HI @Pat4456

sorry, even with an US credit card, it has to linked with a Canadian address.

if your card has a US address with it, sorry, it cannot be used. You might want to pay by voucher instead. To get a voucher, you can buy it from Shopper Drug mart or gas station

Re: Adding payment from a US credit card

Pat4456 — Tue, 07 Jan 2025 14:49:15 GMT

Thanks. I tried the chat support yesterday n AI no help

Re: Adding payment from a US credit card

Pat4456 — Tue, 07 Jan 2025 14:50:33 GMT

Thanks

Ive linked my acct for three yrs to a US address ( on credit card)

Re: Adding payment from a US credit card

kb_mv — Tue, 07 Jan 2025 14:53:09 GMT

@Pat4456 wrote:
Thanks. I tried the chat support yesterday n AI no help

@Pat4456 ~~What did you do to pay for the past 3 years? Just curious why the US CC now.~~

Edit: what did customer service agent say?

Re: Adding payment from a US credit card

Phil_Adelphus — Tue, 07 Jan 2025 14:54:49 GMT

@Pat4456 The link @kb_mv gave you is not to the AI chatbot, it is for private messaging customer service. You just have to tap on the link and fill in the message box and then send to support.

Are you in the US currently, or Canada?

Re: Adding payment from a US credit card

Dunkman — Tue, 07 Jan 2025 15:09:14 GMT

@Pat4456

Looks like any new registration of US credit cards is not supported any more by Public mobile.

https://www.publicmobile.ca/en/ab/get-help/articles/update-or-remove-your-payment-card

While American credit cards that are already registered can continue to be used, new registrations of American cards are not supported.

Re: Adding payment from a US credit card

kb_mv — Tue, 07 Jan 2025 15:12:27 GMT

@Dunkman wrote:
@Pat4456
Looks like any new registration of US credit cards is not supported any more by Public mobile.
https://www.publicmobile.ca/en/ab/get-help/articles/update-or-remove-your-payment-card
While American credit cards that are already registered can continue to be used, new registrations of American cards are not supported.

@Dunkman That's a big change. Any idea what prompted it? Seems odd that current US CC's are OK, just no new ones going forward. I wonder if updating one with a new expiry date is OK? @Pat4456 Are you trying a new credit card or updating expiry date of current registered one?

Re: Adding payment from a US credit card

Dunkman — Tue, 07 Jan 2025 15:25:20 GMT

@kb_mv

@kb_mv wrote:
@Dunkman wrote:
@Pat4456
Looks like any new registration of US credit cards is not supported any more by Public mobile.
https://www.publicmobile.ca/en/ab/get-help/articles/update-or-remove-your-payment-card
While American credit cards that are already registered can continue to be used, new registrations of American cards are not supported.
@Dunkman That's a big change. Any idea what prompted it? Seems odd that current US CC's are OK, just no new ones going forward. I wonder if updating one with a new expiry date is OK? @Pat4456 Are you trying a new credit card or updating expiry date of current registered one?

PM did not mentioned exactly why. Probably to simplify their payment systems. Change happened after one of their system updates.

From my past experience, to update expiry date, you need to input all the information again. So, for existing customer with American credit cards, once their credit card expires, they likely need to switch to Canadian credit card/debit card.