topic Re: Port in number update in Get Support

Port in number update

elwin4297 — Tue, 07 Jan 2025 13:13:28 GMT

Hello. Ported in my number, 4 days ago. Works fine for everyday use.

Problem is, when I try to log into my online account (incognito mode to test) it sends an sms to the previous number. I then switch to email verification to get in. But......

How long should it take for PM system to update totally to my ported in number?

Re: Port in number update

Phil_Adelphus — Tue, 07 Jan 2025 13:20:10 GMT

@elwin4297 You have to do it yourself, for some reason it doesn't change automatically. Log in using email then go to the Eversafe profile and edit the phone number there to the correct one. The codes should then start coming to the correct ported number.

Re: Port in number update

elwin4297 — Tue, 07 Jan 2025 13:25:43 GMT

OK. Tried and got this response. Please use a unique phone number.

As background, I have used this number in PM previously in a previous account (recently).

Re: Port in number update

elwin4297 — Tue, 07 Jan 2025 13:33:13 GMT

Tried removing existing number, then adding mine. new message. An existing EverSafe ID already exists with this phone number.

Tried logging into my old account. Was able to log almost in, got the eversafe sms. Then a PM page with my account, since it was closed bt a previous port out.

So how can I get eversafe to release my number from the old account?

Re: Port in number update

softech — Tue, 07 Jan 2025 13:35:30 GMT

@elwin4297

was the number with PM or Telus before and got ported out ?

CS Agent can help to sort out the situation, please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Port in number update

elwin4297 — Tue, 07 Jan 2025 13:37:20 GMT

Number was with PM. Ported to Chatr. Ported back to PM now.

Re: Port in number update

elwin4297 — Tue, 07 Jan 2025 13:50:37 GMT

I've sent message to CS Agent. Thanks.