topic Re: Please cancel port request to public in Get Support

Please cancel port request to public

Snape — Tue, 07 Jan 2025 05:37:09 GMT

Hey, I confirmed porting over to public but it says there is an incorrect account number entered.
I have decided to actually stay with Fizz so please cancel the port request

Re: Please cancel port request to public

SourDude1234 — Tue, 07 Jan 2025 05:09:08 GMT

Hi,

A staff member would be better able to assist you with this issue. Please contact them using the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to monitor the envelope icon on the top right since that is where you will receive the response.

Thank you.

Re: Please cancel port request to public

computergeek541 — Tue, 07 Jan 2025 05:36:43 GMT

@Snape wrote:
Hey, I confirmed porting over to public but it says there is an incorrect account number entered.
I have decided to actually stay with Fizz so please cancel the port request

There isn't any need to cancel the porting request to Public Mobile as the wrong Fizz account number was provided. You can continue to use your Fizz service. Unfortunately, refunds aren't provided on Pulbic Mobile services.

Re: Please cancel port request to public

computergeek541 — Tue, 07 Jan 2025 05:38:33 GMT

@SourDude1234 wrote:

A staff member would be better able to assist you with this issue. Please contact them using the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In this case, no customer support agent is needed.

Re: Please cancel port request to public

computergeek541 — Tue, 07 Jan 2025 06:08:15 GMT

Re: Please cancel port request to public

computergeek541 — Tue, 07 Jan 2025 10:25:00 GMT

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