topic Re: Porting number very delayed in Get Support

Porting number very delayed

Chops888 — Tue, 07 Jan 2025 01:47:06 GMT

First, seeking help for my relative (who isn't great at internet chat forums) who I referred to Public Mobile.

She signed up last night and is still waiting for her old number to be ported to Public Mobile. It has been roughly 12 hours and she says it still has not ported. She is on an iPhone with eSIM. She said she has downloaded the app and was able to log in. I even received a text message to confirm the referral.

Anything I can do to help her or advise her on? I see in some other replies, there's a phone number to call to help. Can a Mayor or PM mod please DM and I can share that support phone number with my relative so she can call them in the morning? Many thanks!

Re: Porting number very delayed

hTideGnow — Tue, 07 Jan 2025 01:57:25 GMT

HI @Chops888

can she at least make outbound calls? if not, that is not a porting problem, it is a problem with the esim setup

ask her to remove the old sim card, or if the old one is esim, disable it (disable turn on this line for the old one)

on the other hand, for the PM sim card, make sure it is enable with Turn on this line and set as Primary. Then Reset network settings and it should work

if she can make outbound calls and just not receive inbound, then it is porting problem. Reboot the phone once more and test

if same, call Porting support team. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Porting number very delayed

BKNS27 — Tue, 07 Jan 2025 02:20:42 GMT

@Chops888

Try rebooting her phone by powering off then back on with the PM SIM in the phone.

Re: Porting number very delayed

Chops888 — Tue, 07 Jan 2025 23:37:30 GMT

My relative finally informed me that her phone number was finally ported. Seems to have taken a full 24 hours. She was coming from Virgin Mobile.

Thanks for your help @hTideGnow and @BKNS27