topic Re: Get a refund in Get Support

Get a refund

PaulaStoffels — Mon, 06 Jan 2025 23:45:42 GMT

Hello, We signed up for the $35.00 plan (total $39.20) only to find out that we couldn't activate it because currently we are not in Canada. Please cancel my subscription and refund my money.

Re: Get a refund

Chalupa_Batman — Mon, 06 Jan 2025 23:49:17 GMT

Hello @PaulaStoffels

To get a refund, you must contact a CS Agent.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Get a refund

Phil_Adelphus — Mon, 06 Jan 2025 23:48:52 GMT

@PaulaStoffels You can open a service ticket at the chat icon bottom right of this page. If that doesn't work then send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right or tap your avatar to access Messages.

Re: Get a refund

hTideGnow — Tue, 07 Jan 2025 00:16:56 GMT

hi @PaulaStoffels when are you coming back? if you activated with a physical sim and waiting for PM to send you the sim card, you can hold on to complete the activation until you are back in Canada and the cycle won't start until you complete the activation. Maybe that is a choice for you instead of asking for a refund

Re: Get a refund

PaulaStoffels — Tue, 07 Jan 2025 00:48:09 GMT

We were trying to activate with an e-sim and will not be back to Canada till May or so. Will it still activate that package and only start charging us monthly once the account is activated in Canada?

Re: Get a refund

Chalupa_Batman — Tue, 07 Jan 2025 02:48:46 GMT

@PaulaStoffels wrote:
We were trying to activate with an e-sim and will not be back to Canada till May or so. Will it still activate that package and only start charging us monthly once the account is activated in Canada?

Sadly no. You have to be in Canada to activate an account as far as I know. While activating, it will recognize the IP address saying it isn't a Canadian one. You MAY be able to use a VPN on the phone with a Canadian IP address but the catch is this... you'd be either paying for at least one month, then you'd have to turn off autopay. Then you'd have 89 days to start it back up again, the same plan/number that is. If you miss the deadline, that plan/number will be lost.

Re: Get a refund

hTideGnow — Tue, 07 Jan 2025 02:57:37 GMT

hi @PaulaStoffels

yes, you can wait till you are back in My and complete the activation then. It is that time the cycle will start