topic Cannot activiate my sim card in Get Support

Cannot activiate my sim card

ShirleyHadikin — Mon, 06 Jan 2025 22:42:47 GMT

Hello, I joined Public Mobile with a subscription on December 29, 2024. My account shows that the payment was successful. I have now received the sim card in the mail. I cannot seem to complete the activation. When I log in and my account opens, it seems to be stuck on the "invoice" page showing that I paid. I cannot continue from this point to choose my phone # enter my previous carrier, etc.

Please look at my account and ensure that the payment is not still showing Processing. I paid 9 days ago.

Reset my account if necessary so that I can continue to activate. Something is obviously wrong here.

Sincerely,

Shirley

Re: Cannot activiate my sim card

ORNGNBLK — Mon, 06 Jan 2025 21:47:31 GMT

@ShirleyHadikin are you trying to access through the PM app? if so, and you're not getting anywhere, please reach out to a CS_Agent to assist you with the completion using the link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot activiate my sim card

computergeek541 — Mon, 06 Jan 2025 21:52:52 GMT