topic Re: Technical issue when login to my account in Get Support

Technical issue when login to my account

Ming1148 — Mon, 06 Jan 2025 22:48:37 GMT

Your system asks me to finish subscribing my plan when I tried to login, seems like I am not a public mobile user, but I have been a public mobile user for 2months now. The app stopped updating my data usage since Dec 31,2024, and I got to noticed that on Jan 4, 2025. I tried online chat. Pls see the screenshot, pls help me to fix this.

Here is my only hope I guess.

Re: Technical issue when login to my account

AK32 — Mon, 06 Jan 2025 20:48:03 GMT

Hi there, this is a pubic forum with other PM customers here to offer you some help.
Do you have a valid payment card/method on your account? if so, and you are "subscribed" (which is what PM calls autopay), they will take your monthly cost automatically at renewal each month. If you dont have a payment method on file, you account will be suspended (up to 90 days) until you provide sufficient funds.

It seems like the chat asked you to Reset network settings in your phone, have you tried that?

Re: Technical issue when login to my account

Ming1148 — Mon, 06 Jan 2025 20:49:57 GMT

Thanks for your speedy reply, yes I have set up auto payment and my latest charge was made on Dec 29, 2024. Everything went fine until NYE

Re: Technical issue when login to my account

SourDude1234 — Mon, 06 Jan 2025 20:53:01 GMT

Hi,

A staff member would be better able to assist you with this issue. It does also seem like the agent in the original screenshot was trying to get you to do that. Please contact them using the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to monitor the envelope icon on the top right since that is where you will receive the response.

Thank you.

Re: Technical issue when login to my account

Ming1148 — Mon, 06 Jan 2025 20:53:20 GMT

I am using an iPhone16, I went to settings—cellular—cellular data network—reset settings, let me know if this is correct and enough.

Re: Technical issue when login to my account

Ming1148 — Mon, 06 Jan 2025 20:59:35 GMT

Thank you