topic Re: Porting Over in Get Support

Porting Over

Payll24 — Fri, 03 Jan 2025 06:09:39 GMT

Hi,

I recently bought a plan for my mother. I followed all instructions with porting over with an Esim. To provide context, I bought it while she was travelling in the USA (she uses a canadian number) I used a secondary number, confirmed everything work. Then I transfered her number over. It has been 3 days, we still haven't recieved a confirmation text and her texts still show the secondary number.

Re: Porting Over

Shubh2023 — Fri, 03 Jan 2025 05:41:22 GMT

So you have taken a temp number & wanted to move her number to PM? She is now in CA?

Re: Porting Over

Payll24 — Fri, 03 Jan 2025 05:45:20 GMT

Yes I used a temp number, confirmed its validity (data, calling, text) then transferred her over from Telus using the app to replace the temp number.

Re: Porting Over

Shubh2023 — Fri, 03 Jan 2025 06:07:45 GMT

What happened then? Did you reach out to CS people, usually this kinda scenario can get resolved asap, if you take help. I believe you have used the options in the app, the one in the last page (account/support)

Re: Porting Over

BLP0 — Fri, 03 Jan 2025 08:03:48 GMT

Just wanting to confirm, that while she was traveling to the US, her former Canadian SIM was still active and not under airplane mode? When switching over your original provider will usually prompt you with a text message notifying you of a change in number. If her original SIM wasn't active, or if she was only using Data Roaming and not roaming for calls/texts she may have missed this. Could you verify?

Re: Porting Over

BKNS27 — Fri, 03 Jan 2025 10:11:43 GMT

@Payll24

Could confirm that the transfer of your mother’s number replacing the temporary number was successfully?

Since PM is the lower tier of Telus. It shouldn’t be any issues if replacing the temporary number didn’t go through. If this is the case, just reach out to a CS_Agent and they will have your mother’s service/account running.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting Over

Phil_Adelphus — Fri, 03 Jan 2025 12:50:06 GMT

@Payll24 I think I'm missing something, how did you activate an esim on her phone if her phone was with her in the USA (or were you there too)?

Re: Porting Over

Payll24 — Mon, 06 Jan 2025 20:50:19 GMT

Yes, I used the transfer option on the app and followed it. It has been a week, no confirmation text.

Re: Porting Over

Payll24 — Mon, 06 Jan 2025 20:51:49 GMT

The phone was not under airplane mode, everything was on (data etc.) and I tested the temp number to make sure everything works.