topic Re: Trying to sign up but Credit Card is not being accepted in Get Support

Trying to sign up but Credit Card is not being accepted

Krimzer — Mon, 06 Jan 2025 22:51:46 GMT

Hello PM community,

I am attempting at signing up but when prompted the system says there's an error with my pay method.
I've tried multiple cards Master/Visa and no luck. Is there a workaround?

Re: Trying to sign up but Credit Card is not being accepted

BKNS27 — Mon, 06 Jan 2025 20:26:52 GMT

@Krimzer

Are you signing up and activating your SIM on the PM app?

It can’t be done online so download the app and complete all 6 steps.

Re: Trying to sign up but Credit Card is not being accepted

Krimzer — Mon, 06 Jan 2025 20:29:23 GMT

I've done this already but the issue is consistent on my PC and mobile app.

Edit: Seems that the postal code was still being used from a prev address. Seems like it's working now.

Re: Trying to sign up but Credit Card is not being accepted

AK32 — Mon, 06 Jan 2025 20:30:27 GMT

There are a couple workarounds you can try. Using the app is usually the easiest method, but if you want you can try using a private/incognito browser to see if that works. If that doesnt work, you may be forced to use the app, or contact a customer service agent to see if they can help you add the payment method, you can contact them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437