topic Re: Existing customer in Get Support

Existing customer

LuisRaulino — Mon, 06 Jan 2025 18:18:41 GMT

@hello I am already a customer but I start doing my registration but it’s asking for a new phone number to pick I want to keep the same number I a did the registration only to make a payment because is more convenient for me…can anyone help how to finish the registration I keep the same numbr?

Re: Existing customer

Phil_Adelphus — Mon, 06 Jan 2025 18:23:45 GMT

@LuisRaulino You don't need to do a new registration in order to make a payment, you should be able to do it through your existing account. If you set up a new account/registration you won't be able to transfer your existing number to it. Are you not able to log in to your existing account?

If you need help sorting this out you can open a ticket at the chat icon bottom right of this page or send a private message if the chatbot doesn't work for you. Here's the private message link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Existing customer

LuisRaulino — Mon, 06 Jan 2025 18:24:21 GMT

I never did a old account that is my first try,I don’t know what happened

Re: Existing customer

LuisRaulino — Mon, 06 Jan 2025 18:25:52 GMT

The way I used to do the payments is using vouchers but I would like do set the payments to be withdrawal every month

Re: Existing customer

Phil_Adelphus — Mon, 06 Jan 2025 19:52:04 GMT

@LuisRaulino You can set up the account to do auto payments with a credit card but you can't use vouchers for the first payment. Best to contact customer service at the link I gave you earlier, they can help you sort out your account. An agent will reply at the envelope icon top right of this page, or tap your avatar to access Messages if you don't see an envelope.