topic Re: Cannot access old phone, need to transfer number to new service in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-access-old-phone-need-to-transfer-number-to-new-service/m-p/1297542#M894222 <P>I have attempted to file tickets with support but I have no idea if they've actually posted; there's nothing in my Sent Messages section in PMs.</P> Mon, 06 Jan 2025 17:51:43 GMT aoifedaoife 2025-01-06T17:51:43Z Cannot access old phone, need to transfer number to new service https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-access-old-phone-need-to-transfer-number-to-new-service/m-p/1297541#M894221 <P>The phone with my Public Mobile eSIM spontaneously died (I swear to god, I wasn't even touching it at the time, the LCD just popped), so I signed up with Bell to get a new phone. Because I can't use the old phone, I wasn't able to transfer my number at the Bell store. How can I get Public to release it without access to the phone? I have a spare phone I could swap the SIM into if I had a physical SIM but I don't.</P> Mon, 06 Jan 2025 23:23:54 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-access-old-phone-need-to-transfer-number-to-new-service/m-p/1297541#M894221 aoifedaoife 2025-01-06T23:23:54Z Re: Cannot access old phone, need to transfer number to new service https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-access-old-phone-need-to-transfer-number-to-new-service/m-p/1297542#M894222 <P>I have attempted to file tickets with support but I have no idea if they've actually posted; there's nothing in my Sent Messages section in PMs.</P> Mon, 06 Jan 2025 17:51:43 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-access-old-phone-need-to-transfer-number-to-new-service/m-p/1297542#M894222 aoifedaoife 2025-01-06T17:51:43Z Re: Cannot access old phone, need to transfer number to new service https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-access-old-phone-need-to-transfer-number-to-new-service/m-p/1297544#M894224 <P>You have to find a phone where you can insert your PM sim card in order to complete number transfer to Bell.<BR />PM will send you SMS you have to reply YES within 90 minutes.</P> Mon, 06 Jan 2025 17:56:28 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-access-old-phone-need-to-transfer-number-to-new-service/m-p/1297544#M894224 Yummy 2025-01-06T17:56:28Z Re: Cannot access old phone, need to transfer number to new service https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-access-old-phone-need-to-transfer-number-to-new-service/m-p/1297549#M894226 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/451653">@aoifedaoife</a>&nbsp; &nbsp;Your PM account is presumably still active - it needs to be to port the number. &nbsp;Easiest way might be to call in at a Telus/Koodo store and buy a new PM sim ($10) to put in the spare phone and update the sim number in your account to get the port authorization text. &nbsp;Or get one from Amazon for $4.99. &nbsp;To contact customer service since you're having difficulty with opening a ticket send support a private message using this link</P><P><A title="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_self">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A>&nbsp;</P> Mon, 06 Jan 2025 17:59:01 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-access-old-phone-need-to-transfer-number-to-new-service/m-p/1297549#M894226 Phil_Adelphus 2025-01-06T17:59:01Z Re: Cannot access old phone, need to transfer number to new service https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-access-old-phone-need-to-transfer-number-to-new-service/m-p/1297555#M894231 <P>thank you, these are helpful suggestions. I'll try the physical SIM card first, the less I have to try to wait around for a tech support person, the better</P> Mon, 06 Jan 2025 18:04:28 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-access-old-phone-need-to-transfer-number-to-new-service/m-p/1297555#M894231 aoifedaoife 2025-01-06T18:04:28Z Re: Cannot access old phone, need to transfer number to new service https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-access-old-phone-need-to-transfer-number-to-new-service/m-p/1298893#M894999 <P>Getting a physical SIM card was the solution, thank you again.</P> Thu, 09 Jan 2025 17:08:04 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-access-old-phone-need-to-transfer-number-to-new-service/m-p/1298893#M894999 aoifedaoife 2025-01-09T17:08:04Z