topic Re: Need help with adding payment vouchers not working in Get Support

Need help with adding payment vouchers not working

Jaywood — Mon, 06 Jan 2025 16:02:22 GMT

Re: Need help with adding payment vouchers not working

eddieO — Mon, 06 Jan 2025 16:15:54 GMT

@Jaywood have you tried by dialling *611 from your phone? Are you able to login to your Public Mobile account, you should be able to do it through there as well. If you are still having trouble you can open a ticket with a support agent.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Need help with adding payment vouchers not working

Yummy — Mon, 06 Jan 2025 16:20:06 GMT

Go to payments and click on Redeem... Use computer

Re: Need help with adding payment vouchers not working

Neil11 — Mon, 06 Jan 2025 16:20:55 GMT

Trying using the PM app to add a credit instead of browser and make sure the postal code matches the credit card address one.

Re: Need help with adding payment vouchers not working

Phil_Adelphus — Mon, 06 Jan 2025 16:59:04 GMT

@Jaywood Just to be sure, are you an existing customer or just signing up? If you're just signing up for the first time it can't be done with vouchers although subsequent payments can be made that way.

Re: Need help with adding payment vouchers not working

Jaywood — Mon, 06 Jan 2025 17:38:08 GMT

Yes I signed into my account added vouchers says account is suspended won’t update account ?

Re: Need help with adding payment vouchers not working

Jaywood — Mon, 06 Jan 2025 17:38:49 GMT

I purchased 120 with vouchers it only excepted one ? The rest ain’t working says account suspended