topic Re: Porting Transfer Request in Get Support

Porting Transfer Request

hehimwhat — Mon, 06 Jan 2025 23:26:05 GMT

I recently moved from Telus to PM, and I have questions regarding the porting request process. I have ported my phone number but I have never received any SMS from Telus after replying YES that I wanted to port my number. From PM, I have only received an SMA stating to restart my phone to help with porting and welcome message.

My phone shows PM logo & I am able to text and call people. Does this mean it’s fully ported? Please help and thank you!

Re: Porting Transfer Request

Phil_Adelphus — Mon, 06 Jan 2025 17:03:14 GMT

@hehimwhat As long as you can call out and receive calls, and SMS texting works in and out, and data is working, all should be good. Call someone and make sure they see the right phone number at their end, and have them call you to make sure it goes through. Incoming calls are a big clue as to whether all is well with a port. Your Telus sim should no longer be working and that account closed automatically.

Re: Porting Transfer Request

BKNS27 — Mon, 06 Jan 2025 17:30:04 GMT

@hehimwhat

It sounds like you are completely ported over to PM if everything is working and PUBLIC is shown on the top of your phone.

Re: Porting Transfer Request

computergeek541 — Mon, 06 Jan 2025 23:27:30 GMT

@BKNS27 wrote:
@hehimwhat
It sounds like you are completely ported over to PM if everything is working and PUBLIC is shown on the top of your phone.

Public Mobile showing at the top of the phone is not an indication of compelted number porting. It is only an indication of the network being connected to. Regardless of porting being completed or not, using the Pubic Mobile service would still show Public Mobile as the network being connected to.

Re: Porting Transfer Request

hehimwhat — Tue, 07 Jan 2025 01:01:51 GMT

Thanks for tbe reply! Everything is working right now. I get to receive texts and calls, and I get to call/text others as well. I have checked my Telus sim and it’s stopped working. My online telus account has been unlinked as well.

I tried creating a new ticket to follow up with PM but it’s asking a lot of questions I am unable to provide lol.