topic Re: Referral code funds not applied in Get Support

Referral code funds not applied

Jens2 — Mon, 06 Jan 2025 23:40:22 GMT

I have sent my referral code to two friends who signed up in the last month. Neither they nor I received the $10 from the referral.

How long does it typically take? I haven't referred someone since PM changed to the new rewards system last year

Re: Referral code funds not applied

softech — Mon, 06 Jan 2025 14:39:43 GMT

@Jens2

usually the $10 credit will be added to the new subscribers within 72 hours. Since it has been more than that, please have your friend to submit a ticket with CS agent and they will add it back if missed

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Referral code funds not applied

eddieO — Mon, 06 Jan 2025 14:45:09 GMT

@Jens2 samething just happened to my father, I helped set him up last week with my referral code and there was still no $10 credit in his account. He had to reach out to a support agent where they said the code was not entered properly so they added it in for him, they said it should be there within 72 hours. Create a ticket and they will add it for you.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Referral code funds not applied

Dunkman — Mon, 06 Jan 2025 15:25:46 GMT

@Jens2

Just to add, you will not get $10 credit as referer. You will receive one refer-a-friend reward point per payment cycle (equivalent to $1) as long as your friend stays with Public mobile. New customer will get the $10 credit usually within 72 hours.

As mentioned, your friend (new customer) has to contact CSA to get this sorted out.