topic Re: Subscription renewal in Get Support

Subscription renewal

Muffin1 — Mon, 06 Jan 2025 12:34:59 GMT

I requested a subscription upgrade “at billing date” in December in order to take advantage if the “till Jan 6th” deal. I clearly remember doing so as I upgraded the credit card information and paid for a 3 month plan as I saved a few dollars doing so. My plan was never upgraded, I since sent in 2 tickets and have not gotten a response back???? What do I need to do???

My plan automatically renewed on December 27 and I don’t want to upgrade now because I will pay 2 plans in 1 month but I do want to take advantage of the Jan 6th deal. Speaking of which, when you sign up for such a deal, is there an expiry date and/or surprise plan increase at any point? Thanks!

Re: Subscription renewal

softech — Mon, 06 Jan 2025 12:42:37 GMT

@Muffin1 did you try checking your plan using browser with Incognito mode just to confirm it wasn't a cache problem and you didn't see the updated info?

and with the ticket, did you check Community inbox? CS agents reply there and not via email

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

And if still no reply, you have to message them again. Really just agent can help at this moment

of course, you can check Change Subscription page and see if that plan you want still available, some plan offers have extended the deadline and you might be able to schedule a plan change on next renewal still

Re: Subscription renewal

Sansan — Mon, 06 Jan 2025 12:45:23 GMT

@Muffin1 sometimes it's just a cache issue. If on the website, clear cache or sign in with another browser or Ingonito mode.

Did you check your inbox for reply. The bell or envelope upper right corner?

No surprise bills really that's the amount you pay moving forward.

Off course they reserve the right to make changes, but really do they increase prices.

Re: Subscription renewal

Phil_Adelphus — Mon, 06 Jan 2025 12:52:35 GMT

@Muffin1 paid for a 3 month plan

I don't currently see any 90 day plans on the advertised Shop page, was this offered when you selected the 30 day subscription initially? Regarding the lack of customer service response, are you checking your envelope icon (top right) for a reply, or tapping your avatar to access the inbox for Messages?