topic Re: US roaming data not working in Get Support

US roaming data not working

estherdawson — Mon, 06 Jan 2025 23:41:28 GMT

Hey,

I used my rewards to “purchase” the US Unlimited talk and Text & 3GB data for 15 days add on and when I got to the states, the talk and text are working just fine but I the data isn’t working and I don’t understand why, or how to get it to work. Has anyone else had this issue?

Re: US roaming data not working

Phil_Adelphus — Mon, 06 Jan 2025 11:59:12 GMT

@estherdawson More commonly it is voice calls that don't work when people have non-VoLTE approved phones but even then texting and data still work. If you haven't already, try connecting on 4G/LTE and not 5G, and try each of T-Mobile, AT&T or Verizon. Let us know how that goes. You do have data roaming turned on, right?

Re: US roaming data not working

softech — Mon, 06 Jan 2025 12:18:11 GMT

@estherdawson

Critical part to US roaming depends on T-Mobile/AT&T/Verizon coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T/Verizon, change the Network Connection from Automatic to Manual and select and test each of the three and see which one you can connect and work best

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter. Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

Re: US roaming data not working

estherdawson — Mon, 06 Jan 2025 13:07:20 GMT

Thank you so much, this worked! I manually switched from T-Mobile to AT&T and it started working! Guess it just needed a kick start get up and running. Thanks again

Re: US roaming data not working

estherdawson — Mon, 06 Jan 2025 13:08:38 GMT

Thank you!! I tried to manually switch from T-Mobile to AT&T and it worked! I guess it just needed a little help getting started. Thanks again! Very much appreciated