topic Re: Koodo Post-paid to Public mobile in Get Support

Koodo Post-paid to Public mobile

steven54323 — Mon, 06 Jan 2025 04:03:20 GMT

I'm having issues with my port. It has taken longer than 5 hours and I'm very worried I won't be available during regular business hours tomorrow to receive work calls and texts. The transfer was initiated in the afternoon at 1:12PM and it's current 8:02PM. I've created a ticket with CS_Agent, but I'm having troubles contacting the port team through the support bot.

Re: Koodo Post-paid to Public mobile

Genuine — Mon, 06 Jan 2025 04:09:30 GMT

the trick is to keep your existing provider's sim card in your phone until you approve the transfer by text - did you receive that text and did you reply to it as required?

Re: Koodo Post-paid to Public mobile

steven54323 — Mon, 06 Jan 2025 04:11:55 GMT

Yes, I have replied and my Koodo service was promptly cancelled. Now my old number is in limbo.

Re: Koodo Post-paid to Public mobile

Genuine — Mon, 06 Jan 2025 04:14:04 GMT

remove the old sim and put Public Mobile's SIM unless you did eSIM and then shutdown and restart your phone

Re: Koodo Post-paid to Public mobile

steven54323 — Mon, 06 Jan 2025 04:14:45 GMT

Old sim was removed. I tried rebooting and turning esim on/off.

Re: Koodo Post-paid to Public mobile

Dunkman — Mon, 06 Jan 2025 04:49:00 GMT

@steven54323

Do you get any service when you turn on the phone with PM eSIM?

Maybe try network reset of phone (note; this will erase any saved Wifi passwords).

Re: Koodo Post-paid to Public mobile

steven54323 — Mon, 06 Jan 2025 04:59:45 GMT

The phone number on my public mobile profile is still the temp one.

Re: Koodo Post-paid to Public mobile

BKNS27 — Mon, 06 Jan 2025 09:13:51 GMT

@steven54323

Did you reply to the text from Koodo confirming you are porting over to PM with YES with the old SIM in your phone?

If not, you will need an agent to reply back to you in the Message box. Tap on your avatar and in Message.

Re: Koodo Post-paid to Public mobile

steven54323 — Mon, 06 Jan 2025 10:21:53 GMT

Yes i did reply to the message and koodo service was promptly canceled.

Re: Koodo Post-paid to Public mobile

steven54323 — Mon, 06 Jan 2025 12:16:58 GMT

Just got off the call with Koodo/Telus support and they said the number was released to PublicMobile. If anyone from PublicMobile is reading this, please help! It's currently 4AM and I can't sleep because of the stress.

Re: Koodo Post-paid to Public mobile

softech — Mon, 06 Jan 2025 12:46:34 GMT

@steven54323 PM support don't monitor the Community and hence won't reach out to you

but first reboot the phone and check if you can make outgoing calls and receive incoming calls

if not, message CS agent for help. Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Koodo Post-paid to Public mobile

steven54323 — Mon, 06 Jan 2025 12:50:55 GMT

Left a message. I know they probably have a ton of messages to go through. I hope they're able to get to it within the business day.