topic Re: Account Locked in Get Support

Account Locked

SRezko — Mon, 06 Jan 2025 02:01:12 GMT

My dad—who's not very tech savvy and doesn't have Wi-Fi/home internet—recently switched to Public and got his SIM card in the mail. After installing (he assures me correctly), he tried logging into his Public account but got locked out. I'm assuming he messed up his password too many times.

He tells me he's had friends let him use their Wi-Fi so he could change his password due to the lockout timer not resetting, but is still locked out even after the password change. After learning of this, I accessed his email account to confirm his story through emails received from Public reguarding an account lock and a successfully changed password. I then tried accessing his Public account myself using his info. I was also locked out. Tried again to no avail after 1.5 hrs, then changed his password myself. The password was successfully changed but the new one is locked out too.

I need to speak to a human about this. His only internet access is through his phone and his old provider closed its doors in December. He's reliant on me and his few friends for internet access of any kind. He's very frustrated and is blaming Public.

Help appreciated.

Re: Account Locked

HALIMACS — Mon, 06 Jan 2025 02:17:39 GMT

@SRezko

there is no live support at Public Mobile.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Account Locked

QingHe — Mon, 06 Jan 2025 03:52:49 GMT

@SRezko

I just resolved my account locked out issue an hour ago. After the password successfully changed, I received an email confirmation. However the screen still showed me sending verification code. You should simply close it and reopen another page to log in.

Re: Account Locked

SRezko — Mon, 06 Jan 2025 05:10:59 GMT

Thanks for the replies (PMs included).

Was going to try the most recent suggestion, but before I did, I tried logging in one more time. Magically, I'm in, no muss, no fuss. Guess that's my problem solved. Somehow.

Thanks again, all.