Porting failed - need some help

Andrime — Mon, 06 Jan 2025 06:25:38 GMT

I have no idea what is going on but I've decided to port my old number to public mobile's already activated account. Everything went well, until I received the YES/NO text from my old provider (Freedom). I replied with YES thinking that everything is going to go well, well... seconds later, I received text from TELUS saying that "There was an issue transferring your phone number to TELUS" and It is asking me to re-initiate porting request again...

Well the thing is, my public mobile my account page is now showing my Old provider's phone number and I cannot re-initiate porting again. My previous number I've had with PUBLIC MOBILE is no longer working (only DATA works), but my freedom mobile number is still working fine under freedom's SIM.

So I dont know what the heck is going on. Anyone got an idea as to how to solve this issue? Public is giving me such a headache this time...sigh

Re: Porting failed - need some help

hTideGnow — Mon, 06 Jan 2025 02:58:01 GMT

HI @Andrime

no worries, PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call (you will need to call them tomorrow morning as the call centre is closing in couple minutes)

topic Re: Porting failed - need some help in Get Support

Porting failed - need some help

Re: Porting failed - need some help