topic Re: Boxing Day Promo not available for existing PM customer in Get Support

Boxing Day Promo not available for existing PM customer

Crusader9 — Sun, 22 Dec 2024 02:04:15 GMT

@CS_Agent Help. I'm trying to switch my plan for my next billing cycle to https://subscribe.publicmobile.ca/en/on/activation/plans/75GB-5Gspeed12 but as soon as I'm either logged into the PM App or the website the offer (or at least the pricing disappears).

Re: Boxing Day Promo not available for existing PM customer

computergeek541 — Sun, 22 Dec 2024 02:07:34 GMT

@Crusader9 wrote:
@CS_Agent Help. I'm trying to switch my plan for my next billing cycle to https://subscribe.publicmobile.ca/en/on/activation/plans/75GB-5Gspeed12 but as soon as I'm either logged into the PM App or the website the offer (or at least the pricing disappears).

Customers can only change to the plans that offered inside your self serve account. The plan not being there unfortuately means that it is not available.

Re: Boxing Day Promo not available for existing PM customer

BKNS27 — Sun, 22 Dec 2024 02:24:48 GMT

@Crusader9

If you are downgrading your plan. It will not be available. You can only upgrade your plan.

Re: Boxing Day Promo not available for existing PM customer

Dunkman — Sun, 22 Dec 2024 02:38:09 GMT

@Crusader9

It may be possible...

Here is some information from another thread:

https://productioncommunity.publicmobile.ca/t5/Get-Support/5G-75GB-FOR-35-MO/td-p/1290861

Re: Boxing Day Promo not available for existing PM customer

ubonboy — Sun, 22 Dec 2024 05:15:12 GMT

You could get a new SIM card. Create a new account. I believe that's the last option.

Re: Boxing Day Promo not available for existing PM customer

Crusader9 — Sun, 22 Dec 2024 15:20:07 GMT

I wonder then if you could port your # from old PM SIM/email to new PM SIM registered to a different email used to signup up for the promo? Has anyone ever tried this?

Re: Boxing Day Promo not available for existing PM customer

rollme1kenobi — Fri, 27 Dec 2024 20:43:47 GMT

Not true for me. I’m paying $34/mnth and there is no option for the 75GB $35 plan in my app.

Re: Boxing Day Promo not available for existing PM customer

BKNS27 — Fri, 27 Dec 2024 21:39:23 GMT

@rollme1kenobi

From all members comments, they can only see plans higher than their existing plan unless it is for new activations only.

Re: Boxing Day Promo not available for existing PM customer

computergeek541 — Sat, 28 Dec 2024 04:47:58 GMT

@BKNS27 wrote:
@rollme1kenobi
From all members comments, they can only see plans higher than their existing plan unless it is for new activations only.

The above isn't correct. There are many customers who can see lower pirced plans available in their accounts.

Re: Boxing Day Promo not available for existing PM customer

5gjoe — Mon, 06 Jan 2025 00:41:11 GMT

I'm trying that and it doesn't work if you want to port your number in. If you get a new number then it might work. I get a message saying my phone number isn't valid when I try to transfer my number from my original account to a new account I set up today. They charged my credit card for the plan though so I don't know how I'm going to get that canceled and refunded now.

Re: Boxing Day Promo not available for existing PM customer

rollme1kenobi — Mon, 06 Jan 2025 02:45:49 GMT

I left PM for Freedom’s 75GB Cda/US/Mex + 10GB roam for $35/mnth, but did phone upgrade with another provider afterwards. PM was great in the four months or so I was with them. The early dropped calls stopped, but my TV app kept pausing with PM, the reason I left.

Re: Boxing Day Promo not available for existing PM customer

rollme1kenobi — Mon, 06 Jan 2025 02:49:41 GMT

True, but the lower priced plans I saw were too little data, and the $35/mnth Cda/US/Mex wasn’t in my app. Anyways, I have left PM for now.