topic Re: Major problems with account in Get Support

Major problems with account

Ratchrist — Mon, 06 Jan 2025 00:32:34 GMT

Hello - there is something wrong with my account. It has been put on hold even though I am on auto-pay and when I try to make a payment to reactivate my account it says there is an error. I would like to talk to someone to resolve the issue, please.

Re: Major problems with account

TheSterlinger — Sun, 05 Jan 2025 22:03:45 GMT

@Ratchrist , hi yes auto pay fails sometimes.

Clear cache and try again. Trying too many times in one day will lock you out however and you have to wait till the next day.

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Major problems with account

Ratchrist — Sun, 05 Jan 2025 22:05:21 GMT

But also why don't I have my original plan that I signed up for? Why am I now being forced into a plan that I don't want or need?

Re: Major problems with account

TheSterlinger — Sun, 05 Jan 2025 22:10:02 GMT

If you have a plan, you don't need to change to a different plan to reactivate the account that was suspended.

How long has your account suspended? Which plan do you have?

Re: Major problems with account

Ratchrist — Sun, 05 Jan 2025 22:25:49 GMT

The plan was from a few years ago. It was $25/mo for a basic plan. And now it says I need to sign up for a $35/mo for a plan with more that I need. This just happened yesterday. And thank you for your reply.

Re: Major problems with account

Phil_Adelphus — Sun, 05 Jan 2025 23:35:03 GMT

@Ratchrist You can open a ticket with customer service at the chat icon bottom right of this page. If that doesn't work then you can send agents a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437