topic Re: Service did not start in Get Support

Service did not start

MV25 — Sun, 05 Jan 2025 20:43:41 GMT

My wife and I both signed up for Public Mobile. Went through the process on her phone to transfer the number and all worked well. On my phone, I confirmed the transfer from Telus, my service from Telus stopped, but my public mobile service has not started.

The general service provided by Public Mobile was of no help. Any suggestions on how I can get a ticket opened?

Re: Service did not start

TheSterlinger — Sun, 05 Jan 2025 20:53:50 GMT

@MV25

Sounds like port is incomplete. Check your inbox I will send you the porting team’s phone number.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Service did not start

hTideGnow — Sun, 05 Jan 2025 20:53:30 GMT

hi @MV25

could be the sim card not setup properly on the system. Support can help. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Service did not start

Cuffy — Sun, 05 Jan 2025 20:54:58 GMT

I would contact a Customer Service Agent - Go to Public Support on your wife's phone app, click on Customer Service Agent. Give the CS Agent all the particulars of your phone and ask him to guide you through the process of setting up your phone. Make sure you tell the agent you're on a different phone.

Re: Service did not start

Terryscell — Sun, 05 Jan 2025 21:44:53 GMT

Did you perhaps use the same e-mail for both accounts? Each account must have its own e-mail.

Re: Service did not start

MV25 — Sun, 05 Jan 2025 22:06:34 GMT

Different emails used. I have sent in a ticket to see what the issue is.