topic Re: Issue with Phone Number Porting in Get Support

Issue with Phone Number Porting

AlejandroV — Fri, 10 Jan 2025 14:59:07 GMT

Hello,

I am experiencing an issue with my phone number porting. Although the number was transferred and activated over two months ago, the change has not been fully effective. I can make and receive calls using the ported number, and the top-up charges are being billed to my credit card. However, the system on the provider's website still prompts me to activate my number, and the eSIM displays a different number.

Could you please assist in resolving this issue?

Thank you for your support.

Re: Issue with Phone Number Porting

kb_mv — Sun, 05 Jan 2025 18:01:32 GMT

@AlejandroV Sound like a port gone wrong. I'll send you the number of the Porting Help Line. Check your messages and give them a call.

Edit: On second thoughts, try customer service first at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Issue with Phone Number Porting

Dunkman — Sun, 05 Jan 2025 18:30:49 GMT

@AlejandroV

Which company did you port from? Do you still have the other mobile company physical or eSIM card installed? What about data and text? Working fine?

Maybe try a network reset of your phone. Note: this will erase any saved Wifi passwords.

Re: Issue with Phone Number Porting

AlejandroV — Sun, 05 Jan 2025 18:51:02 GMT

Hello,

I ported my number from Telus. I can call, use data, and send texts with my Telus number on the Public Mobile network. However, my eSIM still displays the temporary number, and I am unable to use the app with either the ported number or the temporary number. It seems that the ported number was not properly registered in Public Mobile’s system.

I have already performed a network reset, but the issue persists.

Thank you for your assistance.