topic Re: Puk unlock code in Get Support

Puk unlock code

Hankrowdy83 — Mon, 06 Jan 2025 00:50:19 GMT

Can anyone help me with a puk unlock code?

Re: Puk unlock code

Chalupa_Batman — Sun, 05 Jan 2025 18:25:10 GMT

Hello @Hankrowdy83

You will have to reach out to a CS Agent to get this.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Puk unlock code

Dunkman — Sun, 05 Jan 2025 18:27:31 GMT

@Hankrowdy83

What is the exact message showing on your phone? There are different unlock codes.

From another thread:

SIM network PIN blocked. Enter SIM network PUK."
- This is asking for Samsung's "master code" - I got this after entering the wrong code for the message below too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN"
- This is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you easy peasy. If you enter this incorrectly too many times, you'll get the error message above.

PIN unlock key (PUK) is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.

Caution! If the PUK is entered incorrectly up to ten times in a row, the SIM card becomes unusable.

Re: Puk unlock code

Hankrowdy83 — Sun, 05 Jan 2025 18:30:09 GMT

It says. Sim card locked. Enter puk unlock code. Contact your service provider for details

Re: Puk unlock code

Dunkman — Sun, 05 Jan 2025 18:36:49 GMT

@Hankrowdy83 wrote:
It says. Sim card locked. Enter puk unlock code. Contact your service provider for details

@Hankrowdy83

You will then need to contact customer service agent as described earlier.