sujet Re: Cant login dans Get Support

Cant login

Najia — Sun, 05 Jan 2025 17:20:18 GMT

I'm a new user, I can't login to my account on the app, after selecting the option "login" it takes me to a blank page.

Re: Cant login

Dunkman — Sun, 05 Jan 2025 17:22:11 GMT

@Najia

Is your service working fine? successful activation? Have you tried on the website to login?

You could delete the app. Re-install and see whether that helps.

Re: Cant login

Chalupa_Batman — Sun, 05 Jan 2025 17:22:21 GMT

@Najia wrote:
I'm a new user, I can't login to my account on the app, after selecting the option "login" it takes me to a blank page.

Hello @Najia

If you are using an iPhone, please delete the app and reinstall it. If you're using an Android, go into the app settings and first clear the cache. Then clear the data. Then reboot and then log back in. This should resolve it.

Re: Cant login

Najia — Sun, 05 Jan 2025 17:25:22 GMT

I haven’t finished the activation yet. I was asked to download the app and log in, but I’m unable to access my account.

Re: Cant login

Najia — Sun, 05 Jan 2025 17:25:58 GMT

I deleted it, reinstalled it. Still doesn't work

Re: Cant login

hTideGnow — Sun, 05 Jan 2025 17:26:35 GMT

hi @Najia

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cant login

Dunkman — Sun, 05 Jan 2025 18:01:30 GMT

@Najia wrote:
I deleted it, reinstalled it. Still doesn't work

@Najia

Were you already charged for the plan yet?

If you were already charged and can't get the app to work to finish activation, you will need to contact customer service agent as described earlier.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437