topic Charged twice in Get Support

Charged twice

Mailman450 — Sun, 05 Jan 2025 15:10:38 GMT

I am a new customer since yesterday, but public mobile charged me twice for 35 $ but for 2 different plans for the same number.

And nobody is answering my ticket?

Re: Charged twice

kb_mv — Sun, 05 Jan 2025 15:30:33 GMT

@Mailman450 wrote:
I am a new customer since yesterday, but public mobile charged me twice for 35 $ but for 2 different plans for the same number.
And nobody is answering my ticket?

@Mailman450 What is showing in the app under payment history? Are there 2 separate charges for different plans? Did you try and change plans after you signed up? Or are the 2 charges on your credit card under pending, in which case only one would eventually be processed. You can send support a direct message at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Charged twice

BKNS27 — Sun, 05 Jan 2025 15:35:45 GMT

@Mailman450

Did you switch plans and click on switch NOW and not on your NEXT RENEWAL date? If so then this is normal.

If not, you can contact a CS_Agent for a refund but the extra charge will remain in your account as credit if you click on switch plan in your Next Renewal date.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Charged twice

Cuffy — Sun, 05 Jan 2025 16:36:21 GMT

Go to your app click on Support. Click on chat with an agent. Explain your problem. They will help you.

. Hours of operation Sunday to Mon 9.00 am to 10.00 pm EST

Re: Charged twice

Cuffy — Sun, 05 Jan 2025 16:40:06 GMT

I had the same problem and got it resolved through Customer Agent on your Support Button in the App. The agent sent a ticket up to Finance and told them to look for a duplicate payment. They will credit your card within 10-15 days. I got my money back after 7 days