topic Re: Porting Number from Koodo to Public Mobile in Get Support

Porting Number from Koodo to Public Mobile

JianmingLiang — Mon, 06 Jan 2025 00:58:59 GMT

I activated my temp number in Public Mobile on Dec 30 2024 and tried to port my number from Koodo Prepaid. The App doesn't allow me to port it; I was instructed to open a ticket and send a private message to an agent to get it done. 7 days later it's still not done, no response, even after multiple follow-ups. Can somebody let me know what's going on? Is there any way I can talk to a live person?

Re: Porting Number from Koodo to Public Mobile

HALIMACS — Sun, 05 Jan 2025 14:26:50 GMT

Unfortunately, @JianmingLiang , there is no live support around here.

You will need to deal with the customer support agents for this.

Recommend sending another ticket advising of the wait for them to rectify.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system by clicking here , then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Porting Number from Koodo to Public Mobile

Phil_Adelphus — Sun, 05 Jan 2025 14:38:02 GMT

@JianmingLiang Note that if you don't see an envelope icon, many of us don't, you will need to tap on your avatar to the right of the bell icon to access Messages for the agent's reply.

Re: Porting Number from Koodo to Public Mobile

JianmingLiang — Sun, 05 Jan 2025 14:44:49 GMT

Thanks! I did send private message to them, and opened at least 3 tickets, zero response.

Re: Porting Number from Koodo to Public Mobile

JianmingLiang — Sun, 05 Jan 2025 14:45:52 GMT

I do see the envelope and the bell icons, and checked them all. Nothing.

Re: Porting Number from Koodo to Public Mobile

Luddite — Thu, 16 Jan 2025 16:58:08 GMT

@Phil_Adelphus FYI: the envelope icon shows when, in my case, the magnification on my browser is set to 75%. Any higher and it's invisible.
The same thing also applies to the icons available when replying to a post; particularly annoying it affects the quote and image functions.

Re: Porting Number from Koodo to Public Mobile

Phil_Adelphus — Thu, 16 Jan 2025 19:56:33 GMT

@Luddite It disappears at anything over 100% in my browser but I'm using Safari on an iPad mini. If I reduce the magnification to where the envelope appears the text becomes far too small to easily read. Maybe PM could re-arrange the icons so that it is always visible? When people don't see an envelope they don't have a notification that there is new mail (unless they subscribe to email notifications) if they don't tap on their avatar for the drop down menu. It's happened a few times that people thought they didn't get a reply from customer service. Maybe put the FR or EN somewhere else so that the envelope always shows?

Re: Porting Number from Koodo to Public Mobile

slusagm — Thu, 16 Jan 2025 20:00:47 GMT

@Phil_Adelphus and @Luddite

envelope icon or not depends on 100% or not.

If the system detected you are using mobile browser, it won't show for sure

on a desktop browser ( you can also select "desktop mode" when you are on the phone), it depends if you have enough space for it to show 4 items on top , EN Bell Envelope Avatar, if not enough space, it will only show 3 of them and the envelope icon would be gone

Re: Porting Number from Koodo to Public Mobile

Phil_Adelphus — Thu, 16 Jan 2025 20:06:00 GMT

@slusagm In Safari on my iPad mini it is the same in both mobile and desktop mode, drop the magnification to 100% or below and the envelope appears, above 100% it disappears.