topic Re: Change email address in Get Support

Change email address

Jung5411 — Sun, 05 Jan 2025 03:54:47 GMT

Hi,

I'm trying to change my email address but I'm not getting the code to confirm my identity.

Any idea how to resolve this issue?

Thanks!

Re: Change email address

slusagm — Sun, 05 Jan 2025 03:56:14 GMT

if you cannot get the code by sms or via email, then you cannot login to update the email address. You will need PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change email address

meeawesome — Sun, 05 Jan 2025 07:09:09 GMT

Have you tried checking spam folders, it usually ends up there until u add pm to contacts, also if you tried too many times , you probably got locked out and got to wait an hour I think