topic Re: Waiting On CSR Response, Can't Activate in Get Support

Waiting On CSR Response, Can't Activate

ogentroost — Sun, 05 Jan 2025 01:29:14 GMT

Is there any way to expedite a response? I accidentally ordered a physical SIM instead of an eSIM and it won't be delivered for another 10 days; I would like to get an eSIM either added to the order or cancel the first one and re-do it so I can have my service faster, but the live service agent told me both of these were impossible for them and I had to talk to a different role. I've DMed the proper people but it's been multiple days with no response. I just want to activate my account/plan :') is there any way to escalate or another method anyone else has been successful with?

Re: Waiting On CSR Response, Can't Activate

slusagm — Sun, 05 Jan 2025 01:23:59 GMT

check the community inbox , they reply there and not email

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

or message PM again to push

Re: Waiting On CSR Response, Can't Activate

hairbag1 — Sun, 05 Jan 2025 01:26:33 GMT

@ogentroost

if your cell will take esim...just download the Public mobile app and buy a free esim and activate that new plan. Use the link provided by @slusagm to request credit to your account for original purchase.

Re: Waiting On CSR Response, Can't Activate

Dunkman — Sun, 05 Jan 2025 01:40:52 GMT

@ogentroost

Only a customer service agent can help to switch to eSIM activation. Response times seems slower recently. Usually should get a response from CSA within 1-2 hours.

Where do you roughly live? Some Toronto customers were able to receive their SiM card within 2-3 business days. PM has been using other carriers (besides Canada post) and for several customers, it seems faster.

Another option is to go to a corporate Telus or Koodo store to purchase a physical SIM card for $10. If you live in a major Canadian city, Amazon has prime shipping for SIM card for $4.99. Once you get a physical SIM card, you can finish off your account activation. If you keep the receipt, often CSA will reimburse the cost of the physical SIM card. YMMV.