topic Just bought a new e sim in Get Support

Just bought a new e sim

yara_fel1 — Sun, 05 Jan 2025 01:30:37 GMT

Could not activate it on the new device, please help me

hairbag1 — Sun, 05 Jan 2025 00:05:42 GMT

you downloaded the Public Mobile app to your cellphone and started activation...right ? How far did you get ?

yara_fel1 — Sun, 05 Jan 2025 00:26:30 GMT

Yes, I downloaded and paid, then I decided to install it later and pressed install later

hairbag1 — Sun, 05 Jan 2025 00:31:54 GMT

so can you re-start that activation process again ?

slusagm — Sun, 05 Jan 2025 01:21:42 GMT

did you receive any eSIM QR code in e-mail?

or you able to login again and install the eSIM?

if you need PM to help , ask them.

Since you probably cannot login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here