topic Re: Data usage not getting updated in Get Support

Data usage not getting updated

Damon3 — Sat, 04 Jan 2025 23:13:36 GMT

It has since being a month, but on the main page of the app, my data usage still shows last updated date from 1 month ago. Is there a setting I need to do to get it updated?

Re: Data usage not getting updated

TheSterlinger — Sat, 04 Jan 2025 23:17:22 GMT

@Damon3 hey, if you are using iphone, you have to delete the app and reinstall again to update data.

If using the website, just clear browser cache and login again. I

Re: Data usage not getting updated

hTideGnow — Sat, 04 Jan 2025 23:18:24 GMT

hi @Damon3

maybe just browser or app cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again. If using app, drag the screen down to force a refresh , or logout from the app and log back in

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data usage not getting updated

Chalupa_Batman — Sat, 04 Jan 2025 23:18:12 GMT

@Damon3 wrote:
It has since being a month, but on the main page of the app, my data usage still shows last updated date from 1 month ago. Is there a setting I need to do to get it updated?

Hey @Damon3

A couple of things. Make sure the app on the phone is updated. Second, try "Swiping Down" to refresh the page. Worse case, if it's an Android, go into the app settings and clear the cache and then data. Then restart your phone. Log back in and it should be updated.